The Hitec Power Protection name is synonymous with reliability, quality and excellent service. We believe that the best technology is only as good as the service that supports it. Within Hitec Power Protection you will therefore find highly skilled and motivated service engineers with many years of experience in the field, speaking your (technical) language and dedicated to securing your power requirements. We also co-operate with a broad network of local qualified service partners throughout more than 50 countries. Dependent on the need of the customer Hitec Power Protection provides a tailor made Service Level Agreement (SLA) to support our high quality products.

Global available services are:

• Installation & commissioning
• Preventive maintenance
• Corrective maintenance
• Site inspections
• 24/7 Helpdesk (read more)
• Remote support (read more)
• 24/7 system monitoring & management
• Spare parts delivery & management
• Documentation management
• Upgrades and overhauls
• Consultancy & (oil & coolant) analysis
• Mobile UPS rentals

On-site response time can be within 4 hours, depending on the location and SLA. For immediate support we facilitate for remote monitoring and system analysis using our Hitec equipment monitoring software QMS. Our global helpdesk can access your system through the Internet, modem connection or GSM module and so assist with operational issues, give maintenance advice, provide troubleshooting guidance and more. Option on our systems is the autocall functionality, meaning the UPS system calls our helpdesk automatically to proactively prevent any incidents.

Click here for more information about remote support and monitoring.